How does support work?
The support for the Magento Open source is usually offered by an agency like Nordic Web Team or similar.
On top of that there is of course support from third party providers. To make support work really well, use the tech the solution partner knows and highlights.
Extensions / plugins
The Magento offers a large selection of extensions (think apps or plugins).
An extension could be a payment method, integration or a tool to help your administration. Using these extensions could save a massive amount of time for you and your developers.
Compared to other platforms this is something thats really cutting the competition. Why invent the wheel twice? We are also a part of the community and do publish our extensions for the community to use.
On Github or simply using google you are able to find thousands of free or licensed extensions for Magento. This is one of the main strengths of Magento and the software. You can usually find someone else in the world that solved the challenge you might have.
Themes
Magento has incredibly powerful tolls and offers the best flexibility. You can modify anything from the appearance to the business logic.
On Magento Marketplace, Themeforest or similar you are able to buy a storefront / theme which will transform your stores front-end to that design. This is great if you are happy with a standard design for Magento. However, most brands want or need a unique look and feel, and a frontend to ensure the right performance. Keep things clean and use your agency’s boilerplate and designer.
Cloud & hosting
Magento hosting requires a professional provider in order to scale properly. We have created an optimized hosting option with autoscaling and all the cutting edge stuff.